Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- SPAnonymous, MARTINSBURG, WVCustomer since Mar 2009
“We have been with Erie/Advocate for a long time. You have always been there when we needed you. Your prices are the best and I love the yearly policy (with 9 payments). Other insurance companies have told us they cannot beet your prices. And they can’t. ”
- DVAnonymous, MARTINSBURG, WVCustomer since Mar 2012
“Everyone is so nice & helpful. You make everything very easy, it doesn’t matter if it’s making a change to a policy or just making a payment.”
- LLAnonymous, MARTINSBURG, WVCustomer since Mar 2018
“Each time I have call in I receive STELLAR customer service. Most recently I added a vehicle to my policy and Carrie went above and beyond to help me. She told me about rate lock and got me a wonderful rate with the coverage I need.”
- DKAnonymous, FALLING WATERS, WVCustomer since Nov 2011
“Totally love this insurance company and office. Very professional and friendly. No answering machine, you get to talk to a real person! Rates are unbeatable as well.”
- GLAnonymous, Charles Town, WVCustomer since Jul 2013
“Advocate works so hard to make sure everything is right and to take care of their customer. I wouldn’t want to work with anyone else! Top notch!”
- DTAnonymous, HEDGESVILLE, WVCustomer since Aug 2011
“Your group has always had the utmost attention to our needs. I’m pleased with your service and so is my extended family.”
- KSAnonymous, BUNKER HILL, WVCustomer since Aug 2010
“You made me feel very comfortable and very important. I received responses in a very timely manner. You did your best to give me the most accurate quotes as possible. Very honest.”
- CGAnonymous, MARTINSBURG, WVCustomer since Nov 2015
“The level of customer service that you have is through the roof!! Any question that I have ever had has been answered then and there rather than “let me get back to you”.”
- RSAnonymous, KEARNEYSVILLE, WVCustomer since Feb 2016
“Every time I have ever had to call in for anything the staff is always super friendly and helpful. Many places make it seem like answering questions is a chore and I’ve never felt like that with Advocate. ”
- JSAnonymous, MARTINSBURG, WVCustomer since Jun 2015
“I appreciate someone always taking my call and answering my questions when I need help or I am inquiring about something. I also like the fact that I can send an email and get a response within an hour or two if I’m inquiring about rates on a new vehicle purchase rather than call Lynn and get an entire sales pitch.”
- CJHAGERSTOWN, MDCustomer since Feb 2016
“Being elderly, it is important to not have to worry about my coverage and that I am protected. With my representative Jodi I don’t give a thought to my insurance coverage
I get information that my coverage is current and the premium is auto deducted from my account. No worries. So important to feel safe and one less thing to worry about these days. ” - LWAnonymous, INWOOD, WVCustomer since Nov 2008
“This agency offers top notch customer service with each and every transaction. The folks who work here care about my business and go out of their way to accommodate my every need and I am perfectly comfortable recommending them to all my friends and family. I’ve done so, actually. Great prices, knowledgeable agents and friendly atmosphere. That’s almost non-existent these days, but not with the crew at Advocate. I appreciate you guys! Signed: Saunny Winstead, a very satisfied customer!”
- JJAnonymous, INWOOD, WVCustomer since Jan 2017
“They treat you like family or an old friend and very fast to help with any questions you have”
- DRAnonymous, SHEPHERDSTOWN, WVCustomer since Aug 2013
“Advocate makes insurance easy and affordable! They have a great team with second to none customer service. Do yourself a favor and give them a call.”
- NSAnonymous, MARTINSBURG, WVCustomer since Jan 2021
“Advocate Ins. Has a wonderful staff that is constantly supporting our community. They have amazing customer service as well. ”